Help Desk

Frequently Asked Questions 28

• Sendmail vs SMTP
• What are dynamic content tags?
• Target number for a broadcast different from sent number
• Opt In “confirm subscription” page redirect
• How can contacts subscribe by email?

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How-to 10

• How to import contacts into arpReach
• How to use a different SMTP server in arpReach
• How to create a Custom Email Header
• How to change the timezone
• How to set up and allow emailed subscriptions

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Error Messages 7

• ERROR_EMAIL_SEND-SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
• PHP Fatal error: Call to undefined function imap_timeout() in installationfolder/application/libraries/app_imap.php(1) : eval()'d code(3) : eval()'d code on line 58
• ERROR_EMAIL_SEND-Could not execute: /usr/sbin/sendmail
• Parse error: syntax error, unexpected '[' in installationpathhere/application/libraries/admin_controller.php(1) : eval()'d code(3) : eval()'d code on line 1021
• xxxxxxxxx.arpr_emailsuppressions' doesn't exist - Installation

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Cron (scheduled) task setup 1

• General points

Host-specific notes 14

• Beyond Hosting (CPanel)
• BlueHost (CPanel)
• GoDaddy and derivatives (Unsupported)
• HitDirector (CPanel)
• HostGator (CPanel)

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Windows servers 1

• Scheduled Task

Version 1.2.003 2

• Common.php error for users on PHP 5.5 and 5.6
• Error when adding a Twitter account

Version 1.2.001 1

• PHP error during contact import

Version 1.4 1

• API connection issue : Build 1.4.003

Version 1.5 1

• Fixes Add Contact API not sending confirmation email

All versions 1

• Custom fields do not appear in subscribe notification emails