Frequently Asked Questions

Frequently asked questions about arpReach.

Sendmail vs SMTP
We prefer using the server’s local inbuilt MTA (e.g, Sendmail or Exim) as it is generally faster than connecting to an SMTP server. Sendmail does...
Wed, 16 Sep, 2015 at 8:22 AM
What are dynamic content tags?
Dynamic content tags allow you to personalize your message content and subject lines.  Use these tags to include dynamic content -- content that changes ba...
Wed, 16 Sep, 2015 at 8:23 AM
Target number for a broadcast different from sent number
The target is always an estimate at the time the broadcast was created because it doesn’t exclude contacts that are not sent the broadcast at the moment of ...
Wed, 16 Sep, 2015 at 8:23 AM
Opt In “confirm subscription” page redirect
Custom pages are displayed to your contacts when they perform one of 8 actions: Subscribe successfully Fail to subscribe successfull...
Wed, 16 Sep, 2015 at 8:24 AM
How can contacts subscribe by email?
Contacts can subscribe to your autoresponder by sending blank email to its subscription address. Contacts can also unsubscribe by entering “unsubsc...
Fri, 18 Sep, 2015 at 8:37 AM
Amazon SES: Initial set-up
First, you need to set things up in your Amazon account. Here's a link the development team has used which worked well for them: http://www.b...
Wed, 16 Sep, 2015 at 8:24 AM
Setting up Amazon SES
arpReach can send email using Amazon SES (Simple Email System). You need to add a new email system to arpReach and set it up correctly. This is done in S...
Wed, 16 Sep, 2015 at 8:25 AM
Upgrading from AutoResponse Plus (ARP3)
AutoResponse Plus (ARP3) users can update their license to arpReach Gold for a heavily discounted price. Visit the migration center to find out more. ...
Wed, 16 Sep, 2015 at 8:25 AM
File upload size limit
Many web hosts limit this to 2Mb. You can see your current server settings by logging into arpReach and going to Help / About / System. You need to ...
Wed, 16 Sep, 2015 at 8:26 AM
No unsubscribe link for broadcast messages
In broadcasts, {MANAGE_LINK} needs to be added so your contacts can manage their subscriptions. An unsubscribe link does not work for broadcasts bec...
Wed, 16 Sep, 2015 at 8:26 AM