Frequently Asked Questions

Should I use Sendmail or SMTP?
We prefer using the server’s local built-in MTA (e.g, Sendmail or Exim) as it is generally faster than connecting to an SMTP server. Sendmail does not e...
Mon, 1 Mar, 2021 at 7:57 PM
What is the sending speed of arpReach?
To see the true speed of arpReach, switch the system into "test mode" (by going to Setup / System Settings / Outgoing email and checking the Enabl...
Mon, 8 Mar, 2021 at 7:46 PM
Why is my scheduled task currently idle?
The idle message is showing because arpReach is currently in between tasks. For example, the arpReach script ran its last task at 7:05 PDT (and has alre...
Fri, 5 Mar, 2021 at 8:40 PM
How can contacts subscribe by email?
Contacts can subscribe to your autoresponder by sending a blank email to its subscription address. They can also unsubscribe by entering unsubscribe, r...
Tue, 2 Mar, 2021 at 8:03 PM
Why is the Confirm Subscription link redirecting to the wrong custom page?
Custom pages are displayed to your contacts when they perform one of eight actions: • Subscribe successfully • Fail to subscribe successfully • Unsubscr...
Wed, 24 Mar, 2021 at 9:51 PM
How do I move contacts whose subscription to an autoresponder failed?
To move failed subscriptions from one autoresponder to another: 1. Create the destination autoresponder and set its status to Sending Paused or Disabled...
Thu, 11 Mar, 2021 at 5:16 PM
Why is the target count for a broadcast different from its sent count?
The target count is always an estimate at the time the broadcast was created because it doesn’t exclude contacts that are not sent the broadcast at the mome...
Tue, 2 Mar, 2021 at 6:23 PM
Why is the unsubscribe link not working on broadcast messages?
In broadcasts, the Manage Subscriptions link needs to be added so your contacts can manage their subscriptions.  To do so, you can do any of the followi...
Fri, 5 Mar, 2021 at 7:28 PM
Why do I get many hundreds of bounces whenever I send a broadcast?
There are several reasons why you may be receiving a lot of bounce backs. For example: 1. Your host has placed a limit on the number of emails you are a...
Mon, 8 Mar, 2021 at 7:22 PM
How do I track which messages the clicks came from?
If you need to track the source of the clicks for the same link/URL (e.g., broadcast VS follow-up message), you just need to create separate trackable links...
Tue, 2 Mar, 2021 at 5:16 PM