Help Desk

We prefer using the server’s local built-in MTA (e.g, Sendmail or Exim) as it is generally faster than connecting to an SMTP server. Sendmail does not e...

To see the true speed of arpReach, switch the system into "test mode" (by going to Setup / System Settings / Outgoing email and checking the Enabl...

The idle message is showing because arpReach is currently in between tasks. For example, the arpReach script ran its last task at 7:05 PDT (and has alre...

Contacts can subscribe to your autoresponder by sending a blank email to its subscription address. They can also unsubscribe by entering unsubscribe, r...

Custom pages are displayed to your contacts when they perform one of eight actions: • Subscribe successfully • Fail to subscribe successfully • Unsubscr...

To move failed subscriptions from one autoresponder to another: 1. Create the destination autoresponder and set its status to Sending Paused or Disabled...

The target count is always an estimate at the time the broadcast was created because it doesn’t exclude contacts that are not sent the broadcast at the mome...

In broadcasts, the Manage Subscriptions link needs to be added so your contacts can manage their subscriptions.  To do so, you can do any of the followi...

There are several reasons why you may be receiving a lot of bounce backs. For example: 1. Your host has placed a limit on the number of emails you are a...

If you need to track the source of the clicks for the same link/URL (e.g., broadcast VS follow-up message), you just need to create separate trackable links...