Frequently Asked Questions

Frequently asked questions about arpReach.

I'm getting many code 28 bounces
We have seen this happen when a host refuses to send email that has shortened links in it. Use the full, unshortened URL or ask your webhost to disable the ...
Wed, 16 Sep, 2015 at 11:05 AM
Mandrill SMTP: Initial set-up
We have provided instructions on how to set up Mandrill SMTP service with arpReach. Please raise a ticket if you have issues or the process signific...
Wed, 16 Sep, 2015 at 11:07 AM
Why am I getting a “The license could not be activated” error?
For version 1.5.XXX and up: Log in to your arpReach admin area and check what the “Domain name” indicated on the right-hand side panel is. Then, log...
Tue, 22 Dec, 2015 at 4:31 PM
How do I change or remove a registered domain/sub-domain from my license?
For information on our domain change/removal request policy, please visit:
Wed, 16 Sep, 2015 at 11:13 AM
The unsubscribe and/or manage link is not valid
Many tags do not work in preview or when testing because there is no associated contact (hence the “/000000” at the end of the URL). You would need ...
Wed, 16 Sep, 2015 at 11:14 AM
My messages have zero opens
Open-rate is measured for HTML and multi-part messages only, AND if the "track open rate" box (under Tracking and Reporting) is checked for the me...
Wed, 16 Sep, 2015 at 11:14 AM
My messages are being filtered as spam
To massively increase deliverability and lessen the chances of your messages going to the spam/junk folder, ask your web host to enable all of the following...
Wed, 16 Sep, 2015 at 11:16 AM
A message I added to an autoresponder is not sending. Why?
In the autoresponder settings page, under the 'Options' tab you will find a setting 'Action when all messages sent'.  This allow...
Wed, 28 Sep, 2016 at 11:01 AM