For version 1.5.XXX and up:

Log in to your arpReach admin area and check what the “Domain name” indicated on the right-hand side panel is.


Then, log in to the arpReach Hub and check what the registered domain is to see if they match.


For example:


example.com VS www.example.com


If the domain name in your arpReach admin area has a “www”, but the domain name in the arpReach Hub doesn't, submit a ticket to have your registered domain corrected to include the “www”. 


Once updated, generate a new activation code and proceed with activating your installation.


For older versions:

Double check the CONFIG.PHP file in the arpReach installation directory. Make sure that the necessary info are correctly entered there (e.g., domain name, application URL, etc.), then try activating again.


Things to be mindful of:

  • Domain name

The “http://“ and “www” should not be included in the domain name:

$config['domain_name'] = ‘typeinyourdomainhere.com’;


For sub-domains, just omit the “http://“:

$config['domain_name'] = ‘a.typeinyourdomainhere.com’;


  • Application URL

If your installation URL defaults to:

http://www.typeinyourdomainhere.com/a


… then the application URL should be set to:

$config['application_url'] = ‘http://www.typeinyourdomainhere.com/a';


If it defaults to:

http://typeinyourdomainhere.com/a


… then the application URL should be set to:

$config['application_url'] = ‘http://typeinyourdomainhere.com/a';


If your domain/sub-domain uses HTTPS on all its pages, simply type in the appropriate value. For example:

$config['application_url'] = ‘https://www.typeinyourdomainhere.com/a';