Frequently Asked Questions

Why am I getting a “The license could not be activated” error?
For version 1.5.XXX and up: Log in to your arpReach system and check what the Domain name indicated on the right-hand side panel is. Then, log in to...
Fri, 5 Mar, 2021 at 7:34 PM
How can I reset my password?
To reset your password for your arpReach system: 1. Go to your arpReach sign in page For example: https://www.example.com/a/a.php/signin 2. Clic...
Wed, 3 Mar, 2021 at 8:16 PM
How do I move my existing non-secure arpReach installation so it’s on HTTPS?
Make sure the domain/sub-domain arpReach is installed on uses SSL (https) for all its pages. Then, go to your arpReach installation directory and update...
Fri, 5 Mar, 2021 at 7:36 PM
How do I stay logged in to arpReach longer?
The session length is a PHP configuration setting and usually defaults to 15 minutes. Your web host can change it, but you can’t within the arpReach user in...
Wed, 24 Feb, 2021 at 11:07 PM
Where is the user manual?
You can access the arpReach User Guide here: https://manual.arpreach.com
Tue, 2 Mar, 2021 at 10:31 PM
How do I avail of the free installation that came with my arpReach license?
Most (not all) arpReach license package offers usually come with one (1) free installation. If you are not comfortable enough to do the installation on your...
Wed, 24 Feb, 2021 at 9:45 PM
How do I change or remove a registered domain/sub-domain from my arpReach license?
If you need to remove an associated domain from your arpReach license domain allocation, we require an administration fee of $35 (per domain/sub-domain you ...
Wed, 24 Feb, 2021 at 11:02 PM
How do I upgrade from AutoResponse Plus (ARP3)?
AutoResponse Plus (ARP3) users can purchase an arpReach license HERE. Once you have your arpReach license, simply install arpReach, activate it, go to S...
Fri, 5 Mar, 2021 at 7:38 PM
Why are the links not working for contacts imported from ARP3?
When importing contact data from AutoResponse Plus (ARP3), there can sometimes be a problem with links that are specific to an ARP3 contact's subscript...
Fri, 5 Mar, 2021 at 9:39 PM