Frequently Asked Questions

Why am I getting a "The link is not valid" error when I click the unsubscribe and/or manage subscriptions links?
Many tags do not work in preview and test emails because there is no associated contact record (hence, the “/000000” at the end of the URL). You would n...
Mon, 8 Mar, 2021 at 7:03 PM
Why do my messages have zero opens?
Open-rate is measured for HTML and multi-part messages only AND if the Track open rate for HTML and multi-part messages box (under Tracking and reporting) i...
Fri, 5 Mar, 2021 at 8:37 PM
What should I do if my messages are being filtered as spam?
To massively increase deliverability and lessen the chances of your messages going to the spam/junk folder, ask your web host to enable all of the following...
Fri, 5 Mar, 2021 at 9:09 PM
Why am I getting many code 28 bounces?
We have seen this happen when a host refuses to send an email that has shortened links in it. Either use the full, unshortened URLs or ask your web host...
Mon, 8 Mar, 2021 at 5:30 PM
Where can I see the actual messages of the bounce backs I got?
If you wish to review the actual bounce messages, you can either: 1. Uncheck the Delete after processing option for your arpReach mailbox (Setup / Syste...
Mon, 8 Mar, 2021 at 6:30 PM
Why am I getting multiple sending failures (not bounces) when using SMTP?
If you are getting numerous sending failures (as opposed to bounces) when sending with an SMTP email system, the first thing to check is if your web host or...
Thu, 11 Mar, 2021 at 6:52 PM
What are dynamic content tags?
Dynamic content tags allow you to personalize your message content and subject lines. Use these tags to include dynamic content — content that changes bas...
Tue, 2 Mar, 2021 at 6:06 PM
What is the file upload size limit?
Many web hosts limit this to 2MB. You can see your current server settings by logging in to your arpReach system and going to Help / About... / System. ...
Tue, 2 Mar, 2021 at 9:40 PM
What is batch size?
Batch size is the batch of emails that should be processed in one block by the scheduled task. It is the number of emails that are read from the database, p...
Fri, 5 Mar, 2021 at 9:28 PM
How do I manage campaigns for multiple websites in one arpReach system?
Let's say you run two animal clubs and want to use just one arpReach installation to manage the campaigns for both. 1. Pick a domain to use If bra...
Wed, 24 Feb, 2021 at 10:40 PM