Frequently Asked Questions
We prefer using the server’s local built-in MTA (e.g, Sendmail or Exim) as it is generally faster than connecting to an SMTP server. Sendmail does not e...
Mon, 1 Mar, 2021 at 8:57 PM
To see the true speed of arpReach, switch the system into "test mode" (by going to Setup / System Settings / Outgoing email and checking the Enabl...
Mon, 8 Mar, 2021 at 8:46 PM
The idle message is showing because arpReach is currently in between tasks. For example, the arpReach script ran its last task at 7:05 PDT (and has alre...
Fri, 5 Mar, 2021 at 9:40 PM
Contacts can subscribe to your autoresponder by sending a blank email to its subscription address. They can also unsubscribe by entering unsubscribe, r...
Tue, 2 Mar, 2021 at 9:03 PM
Custom pages are displayed to your contacts when they perform one of eight actions: • Subscribe successfully • Fail to subscribe successfully • Unsubscr...
Wed, 24 Mar, 2021 at 10:51 PM
To move failed subscriptions from one autoresponder to another: 1. Create the destination autoresponder and set its status to Sending Paused or Disabled...
Thu, 11 Mar, 2021 at 6:16 PM
The target count is always an estimate at the time the broadcast was created because it doesn’t exclude contacts that are not sent the broadcast at the mome...
Tue, 2 Mar, 2021 at 7:23 PM
In broadcasts, the Manage Subscriptions link needs to be added so your contacts can manage their subscriptions. To do so, you can do any of the followi...
Fri, 5 Mar, 2021 at 8:28 PM
There are several reasons why you may be receiving a lot of bounce backs. For example: 1. Your host has placed a limit on the number of emails you are a...
Mon, 8 Mar, 2021 at 8:22 PM
If you need to track the source of the clicks for the same link/URL (e.g., broadcast VS follow-up message), you just need to create separate trackable links...
Tue, 2 Mar, 2021 at 6:16 PM