Frequently Asked Questions

Frequently asked questions about arpReach.

Where is the documentation?
You can download the arpReach User Guide from the arpReach Hub. You will need your arpReach License Number and License Password to log in. You can f...
Wed, 16 Sep, 2015 at 8:26 AM
Speed of arpReach when sending a broadcast
The best way to test the speed of arpReach is to send a broadcast in “test mode” so that no email is actually sent. This shows how fast the database side of...
Wed, 16 Sep, 2015 at 8:37 AM
What is batch size?
Batch size is the batch of emails that should be processed in one block by the scheduled task. It is the number of emails that are read from the database, p...
Wed, 16 Sep, 2015 at 8:43 AM
Whenever I send a broadcast I get many hundreds of bounce-backs
There are several reasons why you may be receiving bounce backs: 1. Your host has placed a limit on the number of emails you are allowed to send per hour. W...
Wed, 16 Sep, 2015 at 9:04 AM
Can't remember my arpReach login and password
If you are unable to retrieve your username or password for arpReach on your server, you can reset the username and/or password by following these instructi...
Wed, 16 Sep, 2015 at 9:11 AM
For domains managed by GMail
arpReach version 1.1.023 and higher allows people whose domain's email is managed by GMail to have bounces and incoming emailed subscriptions processed...
Wed, 16 Sep, 2015 at 9:52 AM
Scheduled task is currently idle
The "idle" message is showing because arpReach is currently in between tasks. For example, the arpReach script ran its last task at 7:05 P...
Wed, 16 Sep, 2015 at 10:03 AM
Moving bounced contacts from a subscription
arpReach will not automatically remove contacts from an autoresponder once a message has bounced. You need to manually remove them. Here's what...
Wed, 16 Sep, 2015 at 10:28 AM
Multiple sending failures (not bounces)
If you're getting numerous sending failures (as opposed to bounces) when sending with an SMTP email system, here are things to check: Does your ...
Wed, 16 Sep, 2015 at 10:56 AM
Links not working for contacts imported from ARP3
When importing contact data from AutoResponse Plus (ARP3), there can sometimes be a problem with links that are specific to an ARP3 contact's subscript...
Wed, 16 Sep, 2015 at 11:04 AM