If you are unable to retrieve your username or password for arpReach on your server, you can reset the username and/or password by following these instructions (using phpMyAdmin):
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Login to the cPanel account where arpReach is installed
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Choose phpMyAdmin
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Choose your arpReach database
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Locate and go to the arpr_users table
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Find the user you want to edit and click “Edit”
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Change the password to the desired password
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Choose MD5 from the drop down to encrypt it properly