If you are unable to retrieve your username or password for arpReach on your server, you can reset the username and/or password by following these instructions (using phpMyAdmin):

  1. Login to the cPanel account where arpReach is installed
  2. Choose phpMyAdmin
  3. Choose your arpReach database
  4. Locate and go to the arpr_users table
  5. Find the user you want to edit and click “Edit”
  6. Change the password to the desired password
  7. Choose MD5 from the drop down to encrypt it properly