Help Desk

Hello,

When I add: Dear {FIRST_NAME} or any other persona tag, I test it by sending it to a test autoresponder that has only my own email address, but when I open the email the name is not inserted. I just see: "Dear ,"
WHAT AM I DOING WRONG?
Thanks for you help!

It's a test email so there isn't any contact info available to replace the tags with.  

If you want to see the tags replaced in your test emails, use a default value like this:

Dear {FIRST_NAME Friend},