I am having trouble when adding SMTP settings to Email System. I have tried with Amazon SES with which I have verified, email, domain, added DKIM, TXT record and everything that was needed to be verified. I have tested with all ports and encryption and always get a connection failed message. I am using hosgator and have arpreach installed. I contacted Hostgator and they assured me that ports 25, 465, and 587 were open as these are the default emailing ports.
I have tried the same with SendGrid and entered the necessary details and get the same results. I did run a test email from Actions and received an email. I tried an optin, but email was not sent as there is no emailer.
I took a walk, had a meal, came back and looked at it with refreshed eyes and was able to get it setup.
Needed the ss:// added along with other things.
I'm having this same issue.
And also getting the connection failed message when trying to set the incoming email settings. And my settings are absolutely 100% the correct settings of my server.
Been fiddling with this for hours.
I had exactly the same problem.
I checked my port 465. It was locked down by my firewall.
So I had my host sys admin open it up.
The Amazon DKIM and SPF records were added 2 days ago.
And the SPF record is showing up in Amazon SES dashboard as
"verification pending". But that won't stop your ArpReach app from
connecting to Amazon SES server.
In the end here's what worked for connecting the servers...
Add ssl:// in front of the Amazon email host address - like so:
You'd think something like that would be documented properly. Heh, oh well.